Returns & Refunds Policy
Returns & Refunds Policy
Our policy lasts 7 days. If 7 days have gone by since the date of your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ensure that the tags are still on the garment. Please note, if any marks found on the garment it will be sent back to you at our own cost as they are deemed as used. A refund will be issued once the item(s) are received by us within 7 working days and undergone quality check, you will then be notified by email.
Quality Check Infomation:
Certain items are non- refundable. We reserve the right to refuse refunds/exchanges on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or a scent on it. Refunds will NOT be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
- Clothing is marked i.e. makeup, debris, dirt marks on the hem & stains, pet hair.
- The item has been worn and resembles an odour of perfume, deodorant or body odour.
- For hygiene reasons, we are unable to accept returns on pierced jewellery and dresses which have been altered as part of our 'Gissings Complimentary Alterations Service'.
- Tags are not intact – please ensure all tags are kept on the garment while trying on.
- The item has been returned to us outside of the 7 working days refund policy.
Should you wish to exchange your item/s for a different size or colour, please be sure to indicate so on the Order & Returns Form. Your refund will be credited back to the same account which you made the original payment from. This will take 7-14 working days to reflect in your account and can depend on your account provider.
Any other queries about returns and refunds please contact email@example.com
Please note, Exchange & Refund requests may be delayed if the paperwork is not received with the returned items. Refunds & Exchanges may be delayed due to busy periods e.g. Christmas, New Year’s & Bank Holidays. We will not be liable for any loss or damage incurred whilst returns are held by third parties.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 working days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com send your item to:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you recorded delivery.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We use DPD Local which is fully tracked and traced and all packages are insured up to £1,000.00 per consignment. Should you wish to use this service, please let us know and we shall arrange a collection from you at an additional cost. Alternatively, you can use DPD Local via their website https://www.dpdlocal.co.uk/