Returns & Exchanges Policy
Returns & Exchanges Policy
We only offer our Returns & Exchanges Policy to our online clients who purchase through our website. We do not offer any returns, exchanges or refunds for clients who purchase from within our boutique.
Our policy lasts 7 days at point of sale. Proof of purchase is required to be produced by the client. If 7 days have gone by since the date of your purchase, unfortunately, we can’t offer you a credit note or exchange. This does not affect your statutory rights.
To be eligible for a exchange or credit note, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ensure that the tags are still on the garment. Please note, if any marks found on the garment it will be sent back to you at our own cost as they are deemed as used. A credit note will be issued once the item(s) are received by us within 7 working days and undergone quality check, you will then be notified by email.
Quality Check Information:
Certain items are non- refundable. We reserve the right to refuse exchanges and credit notes on items if the product is not returned to us in a resalable condition. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged, or if there is a mark or a scent on it. Exchanges and credit notes will not be granted on the following criteria, and the item(s) will be sent back to you at our own cost:
- Clothing is marked i.e. makeup, debris, dirt marks on the hem & stains, pet hair.
- The item has been worn and resembles an odour of perfume, deodorant or body odour.
- For hygiene reasons, we are unable to accept returns on pierced jewellery and dresses which have been altered as part of our 'Gissings Alterations Service'.
- Tags are not intact – please ensure all tags are kept on the garment while trying on.
- The item has been returned to us outside of the 7 working days Refunds & Returns Policy.
Should you wish to exchange your item/s for a different size or colour, please clink our 'Exchanges & Credit Note' link Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If you are approved, then your exchange request will be processed, and your new item will be sent to you within 7-14 working days.
Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you recorded delivery.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.