Clients FAQ

Frequently Asked Questions

We always want to offer you the very best in client service and satisfaction. To help you, we have devised a list of popular questions and answers so you can have peace of mind while shopping with Gissings Boutique both instore and online. However, if you can not find the answer to your questions listed below, you can always speak to us directly via our 'Contact Us' page. 

What Is Your Business? 

We are an appointment only independent boutique retailer offering a personable approach to women looking for special occasion wear. We also provide our clients to purchase dresses and accessories via our e-commerce store. 

How Do You Work?

You can arrange a complimentary VIP Appointment to come and try our dresses on within our boutique or you can browse our collections online and make a purchase directly from our website. Our boutique allows us to meet and greet our clients and our website allows us to offer our products worldwide. 

Is My Order Available To Track?

Yes, your order is very important to us, and we want to ensure that your order is fully insured and track at all times. That is why we use DPDLocal to track and trace all our parcels. You will have received a 'Text' or 'Email' from DPDLocal to let you know when to expect your delivery. You can download the DPDLocal App from iTunes or Google Play which will give you live notifications once you have entered your 'Tracking Number'. You can contact DPDLocal directly during normal office hours on Monday-Friday 9:00pm - 5:00pm on  0121 275 0505. 

Can I Return Sale Items?

We love to provide our clients with a fantastic offer. However, due to the nature of our business, our Sale Items are sold as seen and therefore we do not offer refunds or exchanges on such items. 

Do You Deliver on Weekends?

Yes, we do provide weekend delivery services with DPD Local. 

Where Do You Deliver? 

 We deliver worldwide. Extra Charges will apply. Shipping costs are worked out automatically on the complete order stage of our website. If you have any queries, please contact us and we shall be happy to help. 

What Are Your Delivery Costs? 

(England, Scotland & Wales excluding Scottish Highlands and Islands). 

All online orders are sent standard Next Day Delivery with DPD Local at a cost of £10.00 which is applied at checkout, should you require a different service, then you can select which delivery service upon checkout. Additional Fees for other countries apply at checkout. Standard Fees are as follows: 
Service 
Delivery Cost
Next Day by 10:00am  £17.00 per parcel 
Sarurday by 10:30am £30.00 per parcel 
Sunday by 12:00pm 

£26.00 per parcel 

Do You Offer Refunds? 

Distance Selling Refunds: (Online Purchases ONLY)

Yes, we do offer refunds for all orders made through our website only. You have 7 days from the date of placing your order to request a refund. Your item must not have been worn and still maintain all the tags. Please see our 'Returns & Exchanges Policy' page for more information. 

In-Store Refunds: 

Due to the nature of our business, we do not offer refunds to purchases made within our boutique. 

Is There A Cost For Refunds? 

Yes, an administration charge of £20.00 will be deducted from your refund request amount for all return requests made from a UK address. A fee of £35.00 will be deducted for all return collections made within Europe. As a small independent retailer, we have to cover the fees of the DPD collection fees and Worldpay Card transactions fees. We hope you understand this a cost we can not facilitate within our company at this stage. We thank you for your understanding. 

My Payment Has Been Declined. What Should I Do Next?

Firstly, make sure that you have put in the correct details by checking all information carefully. If the problem persists please email us on info@gissingsboutique.com and we can assist you further. You can also reach us via our 'WhatsApp' messaging system found at the bottom right of any page on our website. 

What Sizes Do You Cater For? 

We offer dresses in UK0 to UK 28.

I Can Not Find What I Am Looking For? 

We are happy to help you find your perfect dress. Just email us at info@gissingsboutique with what you are looking for and we shall help you find your ideal dress. All you have to do is ask us. 

Do You Provide Alterations? 

Yes, we do. We work with Abigail Westrup Bridal who provides our clients with all their alteration needs, however big or small. We usually require a 6 week notice period. Alterations are done at Abigail's store in Portishead.  

 

We hope the above information helps you. Should you want to inquire about anything else, then please feel free to 'Contact Us'.