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Clients FAQ

Frequently Asked Questions

***Covid Update: 5th January 2020 - We are currently unable to open our Clifton Village boutique to the general public at this time due to Government Guidelines.***

However, we are offering a 'Click & Collect Service' to all our online customers and existing clients who wish to collect their orders from us directly. You shall need to use our booking system online. There is no fee charged for this service. 


Click Here if you wish to book your 'Click & Collect Time Slot'. 

(also note that dispatch and delivery times may vary due to unforeseen circumstances related to Covid-19. We will, where possible communicate any unexpected delays and we appreciate your support and understanding in these unprecedented times.) 


We always want to offer you the very best in client service and satisfaction. To help you, we have devised a list of popular questions and answers so you can have peace of mind while shopping with Gissings Boutique both instore and online. However, if you can not find the answer to your questions listed below, you can always speak to us directly via our 'Contact Us' page.  


What Is Your Business? 

We are an independent boutique retailer offering a personable approach to women looking for beautiful celebrity inspired day wear and special occasion wear. We aim to 'Empower Women Through Our Passion for Fashion'. We also sell our products via our e-commerce store and our boutique located in Clifton Village, Bristol, England. 


How Do You Work?

You can shop online with ease anytime or you can arrange a VIP 1-1 Appointment to come and try our products within our boutique. We charge a 'Booking Fee' of £20.00 for each new client, who uses our VIP Appointment Service this is non-refundable but redeemable against any purchase/order made. You can browse our collections online and make a purchase directly from our website. Our boutique allows us to meet and greet our clients and our website allows us to offer our products worldwide. 


Is My Order Available To Track?


Yes, your order is very important to us, and we want to ensure that your order is fully insured and track at all times. That is why we use DPDLocal to track and trace all our parcels. You will have received a 'Text' or 'Email' from DPDLocal to let you know when to expect your delivery. You can download the DPDLocal App from iTunes or Google Play which will give you live notifications once you have entered your 'Tracking Number'. You can contact DPDLocal directly during normal office hours on Monday-Friday 9:00pm - 5:00pm on  0121 275 0505. 


Can I Return Sale Items?


We love to provide our clients with a fantastic offer. However, due to the nature of our business, our Sale Items are sold as seen and therefore we do not offer refunds or exchanges on such items purchase within our boutique. Online purchases are eligible under our 'Returns & Exchanges Policy'. 


Do You Deliver on Weekends?


Yes, we do provide weekend delivery services with DPD Local. There is an additional costs for this Premium Service. 


Where Do You Deliver? 


 We deliver worldwide. Extra Charges will apply. Shipping costs are worked out automatically on the complete order stage of our website. If you have any queries, please contact us and we shall be happy to help. 


What Are Your Delivery Costs? 


(England, Scotland & Wales excluding Scottish Highlands and Islands). 

All standard online orders are sent standard Two Day Delivery with DPD Local at a cost of £4.99 which is applied at checkout, should you require a different service, then you can select which delivery service upon checkout. Additional Fees for other countries apply at checkout. Standard Fees are as follows: 


 DPD Local Service Delivery Cost

Standard 2 Day Delivery 


Next Day Delivery 


Next Day by 10:00am 


     £4.99 per parcel


     £10.00 per parcel


    £17.00 per parcel 


Saturday by 10:30am


   £30.00 per parcel 


Sunday by 12:00pm 


  £26.00 per parcel 


Do You Offer Refunds? 


Distance Selling Refunds: (Online Purchases ONLY)

Yes, we do offer refunds for all orders made through our website only. You have 14 days from the date of placing your order to request a refund. Your item must not have been worn and still maintain all the tags. Please see our 'Returns & Exchanges Policy' page for more information. 


In-Store Refunds: 

Due to the nature of our business, we do not offer refunds to purchases made within our boutique. 


Is There A Cost For Refunds? 


 No. There are no charges for Returns, Exchanges or Refunds. Please review our 'Returns & Exchanges Policy' for further information. Also you can visit our 'Returns Center' to request a return.  


My Payment Has Been Declined. What Should I Do Next?


Firstly, make sure that you have put in the correct details by checking all information carefully. If the problem persists please email us on and we can assist you further. You can also reach us via our 'WhatsApp' messaging system found at the bottom right of any page on our website. 


What Sizes Do You Cater For? 


We offer dresses in UK0 to UK 28. You are welcome to contact us via email, telephone or WhatsApp if you are unsure about any sizes or fit. We shall do everything we can to help you enjoy your shopping experience. 


I Can Not Find What I Am Looking For? 


We are happy to help you find your perfect product. Just email us at info@gissingsboutique or Contact us on our WhatsApp chat with what you are looking for and we shall help you find your ideal dress. All you have to do is ask us. 


Do You Provide Alterations? 


Yes, we do. We offer bespoke in house alteration charged at £35.00 per hour with our in house seamstress. We also recommend Abigail Westrup Bridal who provides our clients with all their alteration needs, however big or small. We usually require a 6 week notice period. Alterations are done at Abigail's store in Portishead.  


We hope the above information helps you. Should you want to inquire about anything else, then please feel free to 'Contact Us'.